Our company was looking for a back-up system for all the programs we use in our machines, CNC, Grinders, Gear Hobbers, Gear Cutters etc. When I called Cambridge Numerical Control, I was passed on to Allen Lawrence. He listened to what I was asking for and arranged a visit for the following morning to do a site survey. He explained everything to me, walked round our whole site and knew exactly what was needed. I had 2 quotes by e-mail that same afternoon offering me 2 different solutions. Nothing was too much trouble and any questions were answered straight away.
Allen made me feel at ease and was very patient with me as i knew very little about DNC Networks. DNC-Max and NC-Base was the suggestion and looked the perfect solution for our company, now and in the future and giving us the option to add to at a later date if we wished too. CIMCO Edit was already being used by most of our associates and a newer version was available making things even easier to do with added extras. The bonus was also little or no training was needed. The equipment needed turned up when they said it would.
The installation was started on time and worked first time too. One of our departments was a little more complicated than we first anticipated but Allen and Graham stayed late to try and find a solution. Even though they wasn’t able to figure it out on-site in the specified time, they took a copy of our files to work on back at their head office. We came to an agreement on the extra time needed to finish the installation we were all happy with. The whole teams attention to detail, understanding, knowledge and helpfulness was outstanding and I have great pleasure in endorsing there work and products. This was my first project and I can’t thank Allen and the team enough. Cambridge Numerical Control are always there when I have a question and respond extremely quickly. All I can add is they were fantastic and we will continue to work with them in the future.
Wayne Saunders, Project Lead – Micro Precision Gear Technology Limited (Rexnord Aerospace) Hemel Hempstead, Hertfordshire.